E-MAIL PROBLEMS

Q. How can I send and receive e-mail when I'm away from home?
A. You can send and receive e-mail using a web browser from anywhere in the world.    The first thing you'll need to know is whether your mail is being handled by a Windows-based server or a Linux-based server. If you are unsure about that, you can contact us or simply try each method described below and see which one works.
---Windows-based e-mail can be retrieved by browsing to the following address:
http://mail.yourdomainname.domainextension:32000/mail
---Linux-based e-mail can be retrieved by browsing to the following address:
http://mail.yourdomainname.domainextension/squirrelmail
   In either case, you will then see a login page, where you must enter your full email address (as the user name) and your password.

Q. I used to be able to send and receive e-mail, but just recently I find that I cannot send e-mail any more, though I can receive it fine. What can I do?
A. The most likely reason for this problem is a change that may have been made by your ISP. Many ISPs are now requiring that all e-mail being sent go through their mail servers. This is being done to help them stop spamming from being done through their equipment. You'll need to check with your ISP to determine the correct address to put into your e-mail client software as the "outgoing SMTP server."

DOMAIN PROBLEMS

Q. Why is my domain not coming up in my browser?
A. There can be many reasons for a failure of your domain to appear. It may be that there has been an equipment failure, either in our facility or in the connection from our facility to the Web. Before reporting the problem to us, please try accessing other web sites that are not hosted by us, such as CNN.com. If you are unable to reach even those sites, there has been a breakdown on the Web itself, or between your ISP and the Web. You may report that to your ISP, but chances are they're working on the problem already.
    If you are able to reach other sites, but not yours, then please report the matter to us as quickly as possible. We find that most often this problem has resulted from a past-due situation in payments for domain hosting. Virtually all of our billing is done via e-mail. Occasionally, clients change their e-mail addresses without letting us know, so they fail to receive billings in a timely manner. Bills left unpaid for more than 30 days will result in loss of service, and may even result in loss of the domain name (if the billing was for domain registration renewal).

Q. I let my domain expire, by accident. How can I restore the domain?
A. If the registration renewal was not paid before the renewal date, the domain registrar will have suspended the account. While policies of the registrars vary, usually the domain can be restored simply by paying the renewal fee within 30 days of expiration.
    Once it goes beyond 30 days, the domain will be placed in what is called "redemption status." The fee to redeem a domain varies by registrar, but tends to be between $200 and $300.
    The only alternative to redemption is to wait until the domain is finally released back to the public, and register it again. The time varies, and can be as much as 3 months after expiration. And there is no guarantee that someone else will jump on the name before you notice that it is publicly available again.
    For this reason, paying attention to billings from Hwy61.com is very important. We have had clients lose their domain names entirely. In one case, they had to buy it back from the person who registered the name after it became publicly available. They paid $2000 for it!