Q. How can I send and
receive e-mail when I'm away from home?
A. You can send and receive e-mail using a web browser from anywhere in the
world. The first thing you'll need to know is whether your
mail is being handled by a Windows-based server or a Linux-based server. If you
are unsure about that, you can contact us or simply try each method described
below and see which one works.
---Windows-based e-mail can be retrieved by browsing to the following address:
---Linux-based e-mail can be retrieved by browsing to the following address:
In either case, you will then see a login page, where you must
enter your full email address (as the user name) and your password.
Q. I used to be able
to send and receive e-mail, but just recently I find that I cannot send e-mail
any more, though I can receive it fine. What can I do?
A. The most likely reason for this problem is a change that may have been made
by your ISP. Many ISPs are now requiring that all e-mail being sent go through
their mail servers. This is being done to help them stop spamming from being
done through their equipment. You'll need to check with your ISP to determine
the correct address to put into your e-mail client software as the "outgoing
Q. Why is my domain
not coming up in my browser?
A. There can be many reasons for a failure of your domain to appear. It may be
that there has been an equipment failure, either in our facility or in the
connection from our facility to the Web. Before reporting the problem to us,
please try accessing other web sites that are not hosted by us, such as CNN.com.
If you are unable to reach even those sites, there has been a breakdown on the
Web itself, or between your ISP and the Web. You may report that to your ISP,
but chances are they're working on the problem already.
If you are able to reach other sites, but not yours, then
please report the matter to us as quickly as possible. We find that most often
this problem has resulted from a past-due situation in payments for domain
hosting. Virtually all of our billing is done via e-mail. Occasionally, clients
change their e-mail addresses without letting us know, so they fail to receive
billings in a timely manner. Bills left unpaid for more than 30 days will result
in loss of service, and may even result in loss of the domain name (if the
billing was for domain registration renewal).
Q. I let my domain
expire, by accident. How can I restore the domain?
A. If the registration renewal was not paid before the renewal date, the domain
registrar will have suspended the account. While policies of the registrars
vary, usually the domain can be restored simply by paying the renewal fee within
30 days of expiration.
Once it goes beyond 30 days, the domain will be placed in
what is called "redemption status." The fee to redeem a domain varies by
registrar, but tends to be between $200 and $300.
The only alternative to redemption is to wait until the
domain is finally released back to the public, and register it again. The time
varies, and can be as much as 3 months after expiration. And there is no
guarantee that someone else will jump on the name before you notice that it is
publicly available again.
For this reason, paying attention to billings from Hwy61.com
is very important. We have had clients lose their domain names entirely. In one
case, they had to buy it back from the person who registered the name after it
became publicly available. They paid $2000 for it!